If you buy a mobile phone handset and/or contract over the phone, online, or by mail order, you have some rights that you would not otherwise have if you had bought it from a shop. If you have an
issue with the company that provides your mobile service, then you have the right to make a complaint to an independent ombudsman or arbitrator. This is a free service, and they could help to resolve any issues you may be having.
Phone service contracts that have been bought online, over the phone, or by mail order can be cancelled and a full refund demanded up to seven working days after the placement of the order.
You do not have to give any reason for the cancellation, but if you have specifically asked for your service to begin sooner than this, then you are waiving the right of cancellation.
If you have bought a standalone handset remotely without a contract, then you have between 7 and 14 days to cancel the order, depending on how long it takes to arrive. You waive this right if you damage the phone or its packaging in any way.
Nearly all new phones come with a manufacturers warranty, which guarantees that your phone will be replaced, refunded, or repaired if it develops a problem that is not of your doing.
Even if you do not have a guarantee, then you still have some rights under the Sale Of Goods Act, as long as you did not cause the fault, and depending on the age of the phone.
You also have the right to keep your old phone number when you move from one network to another. All you have to do is call your current network provider and ask for a PAC (Porting Authorisation Code) number, and give this
to your new network provider, and you should be back in business within a couple of days.
Before you commit to any new mobile contract, you should find out whether you can cancel the contract at any point during the term, whether there is a minimum period, and what the cancellation charge is, as these contracts can be hard to wriggle out of once you have signed them.
This article is originated from www.article-idea.com.
